Wellness Copilot, Your Force Multiplier for Population Health
An intelligent engine that continuously supports your care team, engages your entire patient population, and drives better health outcomes.
SUPPORT FOR THE FRONTLINES
Too Many Patients, Too Few Resources. A Single Message is Not Enough.
You face an unprecedented challenge: a growing population managed by a shrinking healthcare workforce. The traditional one-to-one care and engagement model is stretched to its breaking point, leading to staff burnout and widening health inequities.
You deserve more than a tool that sends a simple outreach message. You need a partner with a shared mission to amplify your impact and scale your team’s incredible work.
POPULATION HEALTH, SUPERCHARGED
Wellness Copilot Works For You, So You Can Focus on Patients.
The Wellness Copilot is an intelligent engine that works in sync with your EHR and staff workflows. It automates the complex and time-consuming work of population health segmentation and analysis, by taking it to the next level to proactively managing patient engagement with ease.
AI FOR PATIENT ENGAGEMENT
Leverage AI to Scale Personalized Conversations
Leveraging the latest in Artificial Intelligence, our platform delivers personalized conversations to thousands of patients at once. This blends validated health information with conversational flows designed to achieve a specific health goal.
CareMessage is an expert in applying the science of behavior change into the use of sequential messaging to help users meet a health goal. Learn about the science behind our approach in our Publications page and the patents than provide us exclusive rights to apply this conversational engagement to help patients achieve a health goal.
WELLNESS COPILOT FOR DIABETES
Automate Your Diabetes Care, From Prevention to Management.
About Wellness Copilot for Diabetes
Our first module, the Wellness Copilot for Diabetes, is a complete solution for one of community health's biggest challenges. It empowers your team to:
- Support Diabetes Prevention: Automate routine follow-ups and coaching to support patients who are at-risk of getting diabetes.
- Close Gaps in Care: Ensure patients with uncontrolled diabetes attend their crucial check-ups, and move on to diabetes coaching to help them reduce their A1c.
- Sustain Behavior Change: Seamlessly enroll patients in our evidence-based coaching programs after they’ve re-engaged with care. This ensures you continuously support all patients, including those in good control of their diabetes, so they maintain their health improvements.
- Improve Health Equity: Provide a consistent, high standard of support for every patient, regardless of your staffing levels. Technology paired with a human touch can ensure you support your entire population in receiving the care they need.
Bay Area Community Health leverages Conversational AI to drive over 55% of previously unengaged patients to request an appointment via Wellness Copilot for Diabetes
Problem
Bay Area Community Health (BACH) had a challenge with disengagement from patients with diabetes. They were using a different vendor to attempt phone calls, but were only achieving a 10.8% conversion rate with their voice messaging approach.
Solution
As an early adopter of CareMessage’s new Wellness Copilot for Diabetes, BACH was able to define priority patient cohorts, automate the patient segmentation leveraging real-time data integrations with OCHIN Epic, and leverage conversational AI to scale engagement to hundreds of patients using text messaging. This solution runs automatically on a monthly basis, providing a copilot for their population health team who manages over seven thousand patients across five health plans each month.
Success
The results came out within a week after going live with the integration. First, there was a clear reduction in staff time, which included the two to three hours spent per week on filtering patient lists. CareMessage’s Conversational AI then handled up to three contact attempts per patient, fielded multiple journeys including patient education prior to booking, and ultimately resulted in 55.19% of patients engaged requesting an appointment. By adopting innovative AI features, BACH is leading the way in showing the power of AI in scaling the reach of population health teams and improving outcomes.
CareMessage and Bay Area Community Health are Leverage Google Gemini to Improve Outcomes
PROVEN OUTCOMES
Built on a Foundation of Trust and Evidence.
Wellness Copilot isn't just a new feature, it's the culmination of over a decade of experience and rigorous research with low-income populations. Our approach is validated by science and designed to scale to the hundreds of safety-net organizations we serve nationwide.
WELLNESS COPILOT FOR COLORECTAL CANCER
Drive Colorectal Cancer Outcomes, From Screenings to Colonoscopy Referrals
About Wellness Copilot for Colorectal Cancer
Wellness Copilot for Colorectal Cancer offers a comprehensive solution to the personalized needs of each patient:
- Population Health Education: Educate your entire patient population on screening options, risk factors, and clinic availability. This helps prepare patients with trusted health information for more meaningful conversations with their care team.
- Screening Selection: Provide self-guided coaching to help patients learn about, evaluate, and select a screening option. Collect data on screenings that may have occurred elsewhere, preferences, hesitations, and more to inform your overall strategy.
- Support At-Home Screening Completion: For patients who have not returned an at-home test, understand the reason the test has not been completed and support patients to maximize test completion.
- Ensure Timely Follow-up: Automate follow-up to patients who received results from an at-home test that require further testing. Understand barriers to care and support patients in navigating access to follow-up care.
- Close the Loop: Provide support and resources to patients who may be facing a diagnosis. This includes guiding them on next steps and providing timely resources.
Achieve Success and Top-Tier Screening Rates
What does success look like in the safety net? Hear directly from the Community Health Centers achieving the highest Colorectal Cancer screenings in the country. Using tools like CareMessage, these organizations continue to scale their patient engagement to support the breadth of strategies necessary to drive screening rates as high as 75%.
- Megan MacKiernan, PA, Norton Sound Health Corporation
- Erin M. Howes, MPH, Chief Population Health Officer at PrimeCare Health Community Health Centers
- Mikala Balk, Chief Operations Officer at Wesley Community Center
COMING SOON
Wellness Copilot for Children's Health
Our upcoming Wellness Copilot for Children's Health will offer automated patient segmentation, enrollment, and conversational AI engagement to achieve:
- Adherence with Well-Child Visits: Follow-up with patients who are due for a wellness visit with targeted education based on their age group.
- Preparation for Care Actions: Provide milestone-based education for key decisions, like recommended vaccinations, to support patient self-efficacy and address vaccine hesitancy.
- Support Early Relational Health Between Appointments: From birth to the early years, provide parents with targeted coaching to help them build the necessary skills to support their child's development.
- Provide Timely Resources: Deliver targeted resources that support new parents as they adjust to their child's growing needs.
Through an intentional and expanded approach to children's health, pediatric departments at safety-net clinics can provide timely and actionable information to improve the health of their communities.