Privacy Policy

Privacy Policy
Last Updated March 11, 2019

CareMessage knows that you care about how your information is collected, used, and shared, and we are committed to protecting your privacy. By visiting our site or using any of our services, you consent to this Privacy Policy and to our use and processing of Personal Information for the purposes set forth herein.

Personal Information.  By submitting Personal Information through our site or service, you agree to the terms of this Privacy Policy and you expressly consent to the collection, use, and disclosure of your Personal Information in accordance with this Privacy Policy. Your Personal Information refers to any information about you that can be used to contact or identify you and information on your use of our site or our services, including but not limited to your name, email address, telephone number, or other contact information, and all user submissions.

Protected Health Information.  Protected Health Information (“PHI”) is Personal Information that we receive as part of your participation in our programs or services that relates to your physical or mental health condition or the provision of healthcare to you. This Privacy Policy describes how we protect your privacy as a visitor or user of our site or service. In addition, you have rights under federal and state law with respect to the access to, use of, and disclosure of PHI.

Additional Information We Collect.  In addition to the general Personal Information you submit by visiting our site or using our service, we may collect and process additional information about you. This includes information that you provide to us voluntarily, such as your operating system, your browser type, and other requested information if you contact us via e-mail or phone regarding support for our services.

Use of Your Personal Information.  We will use the personal information you provide to identify you when you log in to your account; enable us to provide you with our service; send you information we think you may find useful or which you have requested from us; administer your account with us; enable us to contact you regarding any question you make through the site; analyze the use of the site or service and the people visiting to improve our content and the site or service; protect, investigate, and deter against fraudulent, unauthorized, or illegal activity.

Sharing of Personal Information.  We do not share your personal information with third parties other than as follows: with third-party vendors, consultants, and other service providers who work for us and need access to your personal information to do that work; to comply with laws, or to respond to lawful requests and legal process; to protect the rights and property of CareMessage, our agents, users, medical partners, and others, including to enforce our agreements, policies, and terms of use; in an emergency to protect the personal safety of CareMessage, our users, or any person; in connection with or during negotiation of any merger, financing, acquisition, bankruptcy, dissolution, transaction or proceeding involving sale, transfer, divestiture or disclosure of all or a portion of our business or assets to another company. We may also share aggregated or de-identified information.

Security of Your Personal Information.  We are committed to protecting the security of your Personal Information. We use a variety of industry-standard security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. We employ industry-standard administrative, physical, and technical measures designed to safeguard and protect information under our control from unauthorized access, use, and disclosure. In addition, when we collect, maintain, access, use or disclose your Personal Information, we will do so using systems and processes consistent with information privacy and security requirements under applicable federal and state laws, including, without limitation, HIPAA.  Furthermore, your individual user account is protected by a password for your privacy and security. To ensure that there is no unauthorized access to your account and Personal Information, we suggest that you safeguard your password appropriately and limit access to your computer and browser by signing off after you have finished accessing your account. We exercise great care to protect your Personal Information. However, we cannot ensure or warrant the security and confidentiality of any tools, software, or equipment that you use to transmit information to us. For example, we cannot ensure that your email or mobile phone is secure. In addition, although we take great care to protect your Personal Information, we cannot guarantee that criminals and others acting unlawfully will not succeed in efforts to undermine the security we do employ to protect your information. Unauthorized entry, access, or use; loss; hardware or software failure; and other factors, may compromise the security of your information at any time.

Your Information Choices and Changes.  We want to communicate with you about the great work you are enabling through the Site, but only if you want to hear from us. We try to keep emails to a minimum and give you the ability to opt-out by following the unsubscribe instructions provided in the email you receive or by contacting us directly at [email protected]. Despite your indicated email preferences, we may send you service-related communications, including emails related to your donations and any updates to our Terms of Use or Privacy Policy. You may also send requests about your contact preferences, changes to your information, including requests to opt-out of sharing your personal information with third parties, by emailing us at [email protected].

Changes to this Privacy Policy.  This Privacy Policy may be updated from time to time for any reason. We will notify you of any changes to our Privacy Policy by posting the new Privacy Policy at and we will change the "Last Updated" date above. You should consult this Privacy Policy regularly for any changes.