Powering the Heart of Community Health
Simple, powerful technology designed for the unique needs of Free and Charitable Clinics and Pharmacies. We help you maximize your impact, support your volunteers, and serve more patients in need.
A PARTNER AT EVERY STEP
For clinics with the biggest missions and the tightest budgets.
We see you. We see the volunteer providers giving their evenings, the lean staff juggling a dozen roles, and the unwavering passion you bring to serving your community's most vulnerable members. You are the heroes of the healthcare safety-net, turning limited resources into life-changing care. You don't have big IT departments or massive budgets, and need a partner who understands your reality and a tool that just works.
For over a decade, CareMessage has been that partner. Our non-profit mission aligns with yours, and our technology is built to solve the specific challenges you face every single day. You don't simply get a discount on a fragmented product, you get everything. Hence, our work with free clinics is not a side project, it is crucial to who we are as an organization.
NATIONAL REACH
Trusted by 1 in 7 Free & Charitable Clinics Nationally
Nearly 200 Free & Charitable Clinics, Charitable Pharmacies, and Student-Run Free Clinics use CareMessage to engage with patients across the United States.
Our latest report on Patient Engagement Innovation at Free & Charitable Clinics, released alongside the National Association of Free & Charitable Clinics, summarizes the way these organizations used the platform to deliver health equity to low-income patients nationally.
Watch our Webinar on Patient Engagement Innovation at Free Clinics
YOUR MISSION, AMPLIFIED
Tools designed to help you do more with less.
Every missed appointment is a lost opportunity to provide care. Our automated appointment reminders, confirmations, and easy rescheduling options are proven to dramatically reduce no-show rates. As a result, your volunteer providers' time is honored, your staff faces less administrative burden, and every available appointment slot can be used to serve a patient in need.
Your team is your greatest asset. We provide an intuitive, easy-to-learn platform that volunteers and staff can master in minutes. Whether you need to send a last-minute clinic closure alert or launch a health education campaign, our simple interface and pre-built templates remove the technological barriers, allowing your team to focus on what they do best: caring for patients.
You know better than anyone that health is about more than medicine. It’s about stable housing, consistent meals, and access to resources. Our platform makes it easy to screen patients for social needs and connect them with vital community services—from food pantry announcements to information on utility assistance—all via a simple text message.
Demonstrating your impact is crucial for securing grants and donations. With our new Outreach Insights dashboard, you can easily track engagement, see which programs are most effective, and generate clear, visual reports. Stop spending hours on spreadsheets and start telling a powerful, data-driven story of the incredible work you do.
THE CAREMESSAGE DIFFERENCE
The right partner for your mission.
As a fellow 501(c)(3) non-profit, our bottom line is impact, not profit. We exist for the same reason you do: to serve those who need it most. Our pricing is designed for your budget, and our focus is always on your success.
Our platform is designed for ease of use without sacrificing power. It works with or without an EHR integration, offering flexibility for your unique setup. And with over a decade of experience, our strategies are proven to work in clinics just like yours.
When you work with CareMessage, you get more than software. You get a dedicated support team that understands the challenges of free clinics. From onboarding to ongoing strategy, we are here to help you succeed every step of the way.
MEASURABLE SUCCESS
Proven outcomes to support your impact.
Brother Bill’s Helping Hand achieves a 70% attendance rate at community programs with CareMessage Outreach
Problem
Brother Bill’s Helping Hand is an organization that offers a variety of community-based programs to their neighbors in North Texas. Prior to CareMessage, they faced limitations in their ability to reach out to all neighbors about their programs.
Solution
The Brother Bill’s team has widely adopted CareMessage to engage with over 16,000 neighbors and over half a million messages exchanged to communicate updates on their programs, support behavioral health initiatives and promote their events.
Success
Looking at their programs overall and the CareMessage outreach tied to them, they have seen an increase in the average attendance rate to approximately 70%. This includes a range of services such as their grocery store program, parenting classes, benefits assistance, and various workshops.
NC MedAssist increases medication collection rates by over 20 percentage points.
Problem
NC MedAssist faced growing challenges with reliable, timely communication across its medication assistance and mobile over-the-counter (OTC) programs. An estimated 40–50% of online orders went uncollected. Legacy communication methods (snail mail and email) were slow, inconsistent, and often ineffective. Emails were frequently missed or sent to spam, and mail could not support time-sensitive needs. As programs evolved, especially with online ordering and mobile events, NC MedAssist encountered high no-show rates for medication and OTC product pickups, resulting in:
- Wasted staff time and resources
- Prepared medications and supplies not being collected
- Reduced operational efficiency
Solution
NC MedAssist implemented CareMessage as a text-based communication platform to improve outreach, reminders, and operational coordination. Over time, use cases expanded beyond planned campaigns to include one-off alerts, such as drug recalls and urgent notifications. Text messaging became the primary communication channel for:
- Event reminders
- Medication and OTC pickup notifications
- Multi-touch follow-ups (before, during, and near event close)
Success
After CareMessage: uncollected orders dropped to under 15–20%, often closer to 80–100 missed pickups out of 500+ orders. Staff time spent preparing orders was no longer wasted, campaign scheduling and follow-ups became predictable and repeatable, and low opt-out rates reinforced patient acceptance and trust.
Overall, CareMessage helped NC MedAssist move from inconsistent, resource-heavy communication to a reliable, scalable, and patient-preferred outreach model, directly improving pickup rates, event turnout, and operational confidence—while maintaining simplicity for staff and accessibility for patients.