Measurable Improvements in Health Equity
CareMessage is the only patient engagement tool with published research on improvements in clinical outcomes for low-income populations.
OUR APPROACH
We contribute to the research on patient engagement
At CareMessage, we hold ourselves to a high standard when it comes to health equity claims and the impact of our product. Our highest quality of evidence comes from research conducted by independent academic institutions and researchers.
As an organization, we aim to be transparent about what we have seen work or not work to drive behavior change. This helps the industry move forward, iterating on the solutions designed for low-income populations.
We regularly partner with a variety of institutions to help test, validate, and iterate on our solutions. Similarly, we continue to expand into new research areas tied to health equity.
RESEARCH PUBLICATIONS
Selection of Studies Conducted Using CareMessage
Clinical Outcomes
Human Telephone vs Text Message Counseling and Physical Activity Among Midlife and Older Adults: A Randomized Clinical Trial
September 4, 2025
Randomized clinical trial, led by Stanford University investigators in partnership with CareMessage, found statistically equivalent outcomes between an SMS and human coaching intervention.
CareMessage Product(s): Programs
Social Drivers of Health
Applying the RE-AIM Framework to Evaluate a Diabetes Prevention Intervention Delivered through a Food Bank
June 3, 2025
Evaluating the impact of a diabetes prevention intervention, paired with CareMessage programs, delivered at a food bank.
CareMessage Product(s): Programs
Access to Care
Implementing a Standby Waitlist for New Mental Health Patients
March 4, 2025
Testing an automated standby waitlist for new mental health patients, using CareMessage to text those on a waitlist about same-day openings.
CareMessage Product(s): Outreach
Clinical Outcomes
Impact of a Text Messaging Intervention as an In-Between Support to Diabetes Group Visits in Federally Qualified Health Centers: Cluster Randomized Controlled Study
November 28, 2024
Comparing the impact of using CareMessage programs in addition to diabetes group visits in between sessions.
CareMessage Product(s): Programs
Clinical Outcomes
Implementation and Evaluation of a mHealth-Based Community Health Worker Feedback Loop for Hispanics with and at Risk for Diabetes
October 6, 2023
Study paring Community Health Workers with a mobile health intervention supported by the CareMessage patient engagement platform.
CareMessage Product(s): Outreach
Access to Care
Text messaging to increase patient engagement in a large health care for the homeless clinic: Results of a randomized pilot study
September 13, 2022
Evaluating the impact of appointment and medication reminders on no-show rates for unhoused patients.
CareMessage Product(s): Appointments
Access to Care
Implementing Non-Value-Added Time as an Indicator of Patient Satisfaction in a Student Run Free Clinic
August 15, 2022
Evaluating Patient Satisfaction – CareMessage helped successfully improve communication between the clinic, its volunteers, and patients.
CareMessage Product(s): Messenger
Access to Care
CareMessage Text Usage Increases Appointment Adherence in a Student-Run Free Clinic
April 21, 2022
Study comparing the impact of replacing phone calls with CareMessage to impact no-show rates at a Student-Run Free Clinic.
CareMessage Product(s): Appointments
Clinical Outcomes
Text Message Intervention for Latino Adults to Improve Diabetes Outcomes
March 11, 2022
This study tested an 8-week text messaging intervention for Latino adults with diabetes at a free clinic
CareMessage Product(s): Outreach
Access to Care
Implementing texting programs in the P.O.W.E.R. (preventing obesity with eating right) medical group visit for weight loss
March 24, 2021
Use of CareMessage health education programs leads to increased attendance in medical group visits targeting obesity prevention.
CareMessage Product(s): Programs
Clinical Outcomes
Text Messaging and Opt-out Mailed Outreach in Colorectal Cancer Screening: a Randomized Clinical Trial
January 28, 2021
Study comparing the effectiveness of a single message vs. sequential messaging to increase colorectal cancer screenings.
CareMessage Product(s): Outreach
Clinical Outcomes
Testing the effectiveness of physical activity advice delivered via text messaging vs. human phone advisors in a Latino population: The On The Move randomized controlled trial design and methods
July 7, 2020
Testing effectiveness and receptiveness to a text messaging intervention for physical activity amongst low-income Latino populations.
CareMessage Product(s): Programs
Clinical Outcomes
Improved Diabetes Care Management Through a Text-Message Intervention for Low-Income Patients: Mixed-Methods Pilot Study
October 30, 2018
CareMessage Diabetes health education program leads to decrease in HbA1c for patients with diabetes at a Federally Qualified Health Center.
CareMessage Product(s): Programs
Clinical Outcomes
Text messaging approach improves weight loss in patients with nonalcoholic fatty liver disease: A randomized study
October 25, 2017
Text-messaging intervention powered by CareMessage supported weight loss in patients with nonalcoholic fatty liver disease (NAFLD).
CareMessage Product(s): Programs
Clinical Outcomes
Text-Messaging to Support Diabetes Self-Management in a Rural Health Clinic: A Quality Improvement Project
June 30, 2017
Text messaging to support diabetes self-management was effective in lowering the mean finger stick blood glucose (FSBG) levels.
CareMessage Product(s): Outreach
CONTACT US
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