The rising use of mobile technology in underserved communities presents an enormous opportunity to educate patients in need.
CareMessage uses text messaging to connect with patients at scale.
MOBILE USAGE REPORTA FQHC in Southern California messaged 51,784 lapsed patients. 11,943 called to schedule an appointment.
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Our system can detect if the phone number provided is in fact a mobile or landline number and can help you optimize your messaging to reach patients how they want to be messaged.
Our programs are written and reviewed by clinical staff and are designed to address holistic mental and physical health. They address the most common barriers faced by underserved populations.
Analyze metrics such as response rates, retention rates, and overall engagement. Understand which messages and languages resonate best with your patient population for each messaging campaign.
Our team offers a library of preventive care and health campaign messages that are pre-translated and reviewed by clinicians to meet national clinical guidelines.
"Every time I turn around someone else is looking to use CareMessage for another purpose or asking if they can use it for patient education…CareMessage is becoming part of our culture."
“When I go to an appointment and the doctors only speak in English, the volunteers they provide to interpret for you don't fully explain the conversation and you are left with a lot of missing information from your doctor. The text messages explain things better.”
“CareMessage allows us to provide a more tailored approach to our patient’s medical care while making the most out of our limited time.”
“I prefer the text message over a postcard or email reminder because the text makes me think ‘let me call them now.’ When the mail comes, I set it down and don’t think about it for a couple of days.”
“ [CareMessage's] concept is so spot on … we continue to use it daily and have decreased our no show rates tremendously. This goes a long way in the free world— more people being seen, bigger return on investment, larger impact on our community.”
“The texting program became a positive reminder that I was progressing, like a friend cheering me on to help me quit smoking.”
“I like that I am reminded every day of my health, that I am important, and that people care about me. The automated text messaging system is the only thing that reminds me.”
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