CareMessage named to 
Driving the Future of Community Health
Our solutions are designed to help Federally Qualified Health Centers thrive in value-based care, meet UDS and HEDIS measures, and improve population health outcomes for the communities you serve.
A PARTNER WHO UNDERSTANDS YOU
We Know You're Balancing Mission and Mandates.
As a Federally Qualified Health Center, you are the backbone of community health in the United States. You serve the nation’s most complex patient populations while navigating an ever-changing landscape of federal requirements, reporting mandates, and the seismic shift from fee-for-service to value-based care.
You need a partner who understands the pressure of UDS reporting, the importance of HEDIS measures, and the constant drive to do more with limited resources. You need a solution built not just for healthcare, but for your model of healthcare.
For over a decade, CareMessage has worked hand-in-hand with FQHCs. Our non-profit mission is aligned with yours, and our technology is purpose-built to help you meet your goals and achieve your mission.
NATIONAL REACH
Trusted by 1 in 6 FQHCs & FQHC Look-Alikes Nationwide
"I appreciate Care Messages’ commitment to underserved communities by using evidenced based engagement tools to improve a patient’s access to quality healthcare."
- Chief Quality & Transformation Officer, FQHC in California
YOUR GOALS, ACCELERATED
Your Partner for Value-Based Success.
Every minute and every dollar counts. By automating routine communication and increasing appointment adherence, CareMessage helps you boost operational efficiency and capture essential revenue. Our platform helps you do more with your existing resources, ensuring your long-term financial health so you can continue serving your community.
Closing care gaps for UDS, HEDIS, and other quality measures is a constant challenge. Our platform automates the crucial outreach needed to improve your performance. From driving cancer screenings and immunizations to helping patients control their A1c, we provide the tools to systematically improve your metrics and secure the funding you depend on.
Success in value-based care requires proactive, consistent patient engagement that goes beyond the clinic walls. Our platform is the engine for your VBC strategy, enabling you to manage chronic conditions, reduce costly no-shows, improve care coordination, and address the social drivers of health that have a huge impact on total cost of care.
Your quality and population health teams are heroic, but they are often buried in spreadsheets and manual workflows. CareMessage is their force multiplier. We transform a time-consuming, manual process into an automated, strategic one, freeing your team from chasing down patient lists so they can focus on high-impact initiatives and complex patient needs.
THE CAREMESSAGE DIFFERENCE
The right partner for your mission.
As a fellow 501(c)(3) non-profit, we share your commitment to impact over profit. We understand the financial and operational realities of FQHCs and have designed our platform and pricing to be a sustainable, long-term partner in your success.
We have over a decade of experience working specifically with FQHCs. Our platform is not a generic healthcare tool; it’s a refined solution built on clinically-proven strategies and a deep understanding of your unique workflows, reporting needs, and patient populations.
We don't just work with individual health centers; we partner with the entire FQHC ecosystem. We collaborate closely with Primary Care Associations (PCAs) and Health Center Controlled Networks (HCCNs) to drive change at a systemic level and ensure our solutions are aligned with the broader needs of the community health movement.
Our team has been building with and for FQHCs, Free Clinics, and Safety-Net Organizations for over a decade. We bring the latest in technology, such as Artificial Intelligence, and reimagine it's role in community health. This is not a tool designed for the rest of healthcare, it is one that was built for you first.
MEASURABLE SUCCESS
Proven outcomes and ROI that scales with your organization.
Bay Area Community Health leverages Conversational AI to drive over 55% of previously unengaged patients to request an appointment via Wellness Copilot for Diabetes
Problem
Bay Area Community Health (BACH) had a challenge with disengagement from patients with diabetes. They were using a different vendor to attempt phone calls, but were only achieving a 10.8% conversion rate with their voice messaging approach.
Solution
As an early adopter of CareMessage’s new Wellness Copilot for Diabetes, BACH was able to define priority patient cohorts, automate the patient segmentation leveraging real-time data integrations with OCHIN Epic, and leverage conversational AI to scale engagement to hundreds of patients using text messaging. This solution runs automatically on a monthly basis, providing a copilot for their population health team who manages over seven thousand patients across five health plans each month.
Success
The results came out within a week after going live with the integration. First, there was a clear reduction in staff time, which included the two to three hours spent per week on filtering patient lists. CareMessage’s Conversational AI then handled up to three contact attempts per patient, fielded multiple journeys including patient education prior to booking, and ultimately resulted in 55.19% of patients engaged requesting an appointment. By adopting innovative AI features, BACH is leading the way in showing the power of AI in scaling the reach of population health teams and improving outcomes.
Tampa Family Health Centers saves over 5,000 hours of staff time while processing over 25,000 referrals per month with CareMessage
Problem
Tampa Family Health Centers generated an average of 22,000 referrals per month but only reached about 20% of patients for follow up. Manual phone calls required 15 minutes per patient, consuming staff time and leaving many referrals incomplete.
Solution
Using CareMessage’s Referrals feature, Tampa Family Health Centers automated their work. Patients received text messages prompting them to schedule their referral with the necessary information to complete the action. Automated follow-ups then helped confirm when a referral appointment was booked and attended. Staff was able to track progress and outcomes in one place, enhancing their workflows to focus on key priority segments instead of broad manual outreach.
Success
Tampa Family Health Centers quickly scaled to manage 25,000 referrals for 3,600 patients. They began saving 5,500 staff hours per month which enabled 9 FTEs to be reassigned to new teams at the organization. By strategically leveraging technology, the organization has efficiently scaled to support a greater number of patients.
PrimeCare Health achieves 78% Cervical Cancer Screening and 51% Colorectal Cancer Screening rates leveraging CareMessage
Problem
PrimeCare Health originally engaged CareMessage as a solution in 2020 to address remote work and virtual patient care. At the time, conducting phone call campaigns was the main strategy to address quality measures. Since then, PrimeCare aims to “beat” themselves on their quality measures each year by continuing to iterate and innovate on the ways they engage patients.
Solution
The organization uses the CareMessage platform directly, with over 50 staff collaborating on patient engagement from Behavioral Health providers, nurses, care coordinators, care managers, case managers, dental assistants, and quality improvement staff. The staff uses text messaging to support patients, from sending a video on how to complete a Cologuard test to texting the address of a specialist that the patient can easily reference when they schedule their transportation. Outreach campaigns have become an integral part of all quality improvement projects. What started as ad hoc campaigns has grown into an annual strategic plan with different campaigns scheduled at all times of the year.
Success
Leveraging CareMessage, their cervical cancer screening rate has improved in the past few years, and is now at 78%. Their Colorectal Cancer Screening rate for the newly eligible population of 45-49 year olds hit 51% in the first 3 years. They are a proud 5-time consecutive HRSA Gold Medal awardee and hold 2 consecutive National Quality Leader awards. Additionally, staff time savings have been immeasurable. They have been able to complete projects that never would have been possible. CareMessage has become the core of their patient experience workflow.
Learn more about PrimeCare's success through their recent panel at our Connected by Care for Colorectal Cancer event.
Interested in how we might work together? Get in touch!
Let's explore how CareMessage can help your FQHC meet its quality goals, support your team, and improve health outcomes for your community. Schedule a personalized demo today.