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For mission-driven healthcare providers, patient engagement is central to your existence. The same goes for the technology you use, and for most organizations, the EMR sits at the center of their patient communication strategy — but is this the best decision for organizations like FQHCs and CHCs who work with unique, underserved populations?
One of the most burning criticisms of EMRs is that they take time away from patient interaction. A poll from Stanford Medicine found that 69% of respondents said their EMR took valuable time away from their patients, and only 31% said it strengthened their patient relationships. In an age of patient-centered care, this is too big a risk to take.
Healthcare organizations interested in making meaningful change in their patient’s lives should consider rethinking the role their EMR plays in effectively reaching vulnerable patients; they should work to understand the potential patient engagement platforms (PEPs) have in filling the gaps EMRs have obviously left behind.