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Our Platform

One platform to streamline your communication

It was hard to reach underserved populations — we made it easy.

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Why CareMessage?

Designed in collaboration with safety net organizations to improve health outcomes.

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Focus on the Underserved

Reach patients on any mobile device type in English and culturally relevant Spanish at a 6th grade reading level (or below) and through content designed to address the socioeconomic and clinical needs of patients.

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Reach within the Safety Net

We are experts on patient engagement strategies and help over 300 FQHCs, Free Clinics, and other safety net organizations nationwide meet clinical and operational business goals.

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Measurable Clinical Outcomes

We are the only healthcare technology product that has been tested and proven to work by independent clinical researchers exclusively with underserved populations.

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Experts in Communication

Scalable infrastructure that can message patient populations as small as 1,000 to over 200,000. Leverage our 300+ pre-created messages which have been tested nationwide.

How It Works

Centralize patient communication across quality, clinical, operations, and marketing teams.

Segment and Enroll Patients

Add your entire patient population and create specific cohorts for targeted communication. Receive monthly reports with engagement metrics (response rates, opt-out rates, etc.) and personalized recommendations to increase engagement.

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Patient Data Management

Create patient profiles and keep them updated with or without an integration. Maximize your reach by verifying if a number is actually a mobile or landline.

Welcome Patients & Manage Opt-Outs

Introduce your clinic and give patients the option to “opt-out” during the first interaction. Our opt-out technology recognizes a broad range of opt-out phrases including “wrong patient” or “wrong number” that goes beyond the word "stop".

Introduce your clinic and give patients the option to “opt-out” during the first interaction. Our opt-out technology recognizes a broad range of opt-out phrases including “wrong patient” or “wrong number” that goes beyond the word "stop".

After the global opt-out through the welcome message, we offer patients the option to opt-out by feature during their messaging lifetime. Our automated error messages remind patients they can opt-out at any time.

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Reduce No Shows & Automate Communication

Save staff time by automating text and voice appointment reminders directly from your EMR. Automate a variety of messages to complete your appointment workflow from cancellation messages, follow-ups encouraging no-shows to reschedule, or asking attendees to complete a patient satisfaction survey.
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Appointment Reminders

Customize your reminders to confirm an appointment was scheduled, deliver pre-appointment instructions, and collect appointment RSVPs.

Customize your reminders to confirm an appointment was scheduled, deliver pre-appointment instructions, and collect appointment RSVPs.

Automate actions back into your EMR to clear appointments from your schedule. Customizable appointment reports provide segmented data to follow up with non-responders or patients who need to be rescheduled.

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Achieve Quality Goals

Develop a comprehensive patient engagement strategy to help you meet quality measures tied to annual wellness exams, cancer screenings, chronic disease management, immunizations, and more.

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Patient Population Outreach

Send messages and collect data from hundreds of thousands of patients in minutes. Use one of our pre-translated and patient-tested messages, or create your own.

Send messages and collect data from hundreds of thousands of patients in minutes. Use one of our pre-translated and patient-tested messages, or create your own.

Store templates for most-frequently used messages. Schedule messages to go out immediately or at any point in the future. Through an integration, automate follow-up for specific cohorts (ex. weekly outreach to patients due for a Well Child visit) prompting them to schedule an appointment or text back to be contacted. Download data reports at any time.
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Health Coaching Programs

Provide automated education and coaching to patient populations. Deliver content in small “nudges” over 3–6 months, proven to create lasting behavior change and improve clinical outcomes.

Provide automated education and coaching to patient populations. Deliver content in small “nudges” over 3–6 months, proven to create lasting behavior change and improve clinical outcomes.

Our programs are designed specifically for underserved populations and take key Social Determinants of Health (SDoH) into consideration. All content is below a 6th grade reading level, in culturally-appropriate Spanish, and has been reviewed by clinicians to meet national guidelines. We offer over 15 programs including Type 2 Diabetes, Hypertension, Smoking Cessation, Maternal Health, and more.

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Patient Satisfaction Surveys

Use our text messaging-based Patient Satisfaction Survey to increase patient responses. Collect and analyze results monthly, quarterly, or annually.

Streamline Care Coordination

Whether you're a team of one or ten, our tools will help improve communication with hard to reach patients, and automate repetitive follow-ups.

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One-to-One Messenger

Engage in real-time text conversations with patients to help coordinate care or schedule appointments. Give patients an avenue to proactively reach out when they need help or want to request an appointment.

Engage in real-time text conversations with patients to help coordinate care or schedule appointments. Give patients an avenue to proactively reach out when they need help or want to request an appointment.

You control which patients you give access to by sending them the first direct text message. From then on, patients have a designated number that never changes.

Be notified of incoming messages for yourself and other team members on a schedule that works for you (minutes, hourly, daily). Set an automated response outside of clinic hours.

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Referral Follow-Up

Send relevant information and capture data at each stage of the referral process. Let patients know a referral was created, follow-up on open referrals, capture data on scheduling status, and collect attendance data.

Send relevant information and capture data at each stage of the referral process. Let patients know a referral was created, follow-up on open referrals, capture data on scheduling status, and collect attendance data.

Automate follow-up to patients with an open referral to a specialist, diagnostics, or social services agency. Customize the content of referral reminders at every stage, personalize messages by including the referral type using patient-friendly wording, and download reports with the latest status information at any time.

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Maintain Compliance

We follow the strictest guidelines to protect patient data and meet HIPAA-compliance. We provide the control you need to limit staff access to only necessary parts of our platform.

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Staff Settings

Provide staff with a supervisor account with full access to all features and account settings, or staff member account where you can edit access by feature.

Provide staff with a supervisor account with full access to all features and account settings, or staff member account where you can edit access by feature.

We automatically expire access after 90 days of inactivity, and if you let us know when someone will depart your organization, their access can be terminated on or before their departure date.

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Integrations

Seamless interoperability to reduce time spent reaching patients

CareMessage is designed to work with or without an EMR integration. We integrate with NextGen, Epic, GE Centricity, Greenway Intergy, and AthenaHealth, in addition to patient population health tools Azara, i2i, and Relevant.

We offer a variety of options to ease the transfer of data including HL7, SFTP, API, and Web-based File Center. Our team will help identify the best way to integrate CareMessage into your workflow.

Success Stories

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Reduction in no-shows: 35–38% to 17–18%

Eion Gosset, Health Informatics Analyst at Saban Community Clinic

“We were able to integrate CareMessage well into our systems and even create some of our own programs. We improved and automated outreach into diabetic and pediatric populations.”
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76% of Patients Scheduled Mammogram

Tracy Angelocci, CMIO at Lone Star Circle of Care

“It's a pleasure to partner with a vendor that is a non-profit with the same mission. We aren't just ‘using a product’ - we've truly partnered with CareMessage to enhance our patient engagement and experience.”
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SDoH Survey Responses: 36% to 86%

Amit Pabla, Chief Quality & Transformation Officer, Axis Community Health

“I appreciate CareMessage’s commitment to the underserved communities by using evidenced-based engagement tools to improve a patient’s access to quality healthcare.”
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Improvements in UDS and HEDIS measures

Maridette Schloe, Population Health and Quality of Care Improvement Director at Omni Family Health

“I haven't found content like this in other vendor systems. It's such a convenient system. I've used it to increase awareness of many of our programs.”
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