Text messages are reported to have a 98% open rate - much higher than the open rate for emails or patient portals.
With CareMessage you can replace hours spent on the phone and on administrative tasks with automated messaging, freeing up your time to focus on more meaningful in-person interactions.
An FQHC located in Southern California sent a text message telling people to call them if they hadn’t seen their doctor in a while. Of the 51,784 patients who were sent the message, 23% of patients called and scheduled an appointment (n=11,943).
Educate patients on the importance of regular visits and preventive care. Use our preventive message library to send group campaigns to target populations due for a screening or immunization.
We offer pre-translated messages that are designed to be culturally sensitive to both English and Spanish speakers.
An FQHC in Florida sent a Pap outreach message to 3,085 female patients who did not have a cervical cancer screening scheduled. Using EMR scheduling data, they found that within one month period of the outreach 846 (27%) of the patients that received the message scheduled a visit.
Customers have consistently reported using CareMessage appointment reminders reduced their no-show rate by 5-12% and has increased the number of patients scheduling appointments through targeted appointment recall reminders.
In an attempt to reduce no-shows, an FQHC in North Carolina used CareMessage to send appointment text and voice reminders to patients. Clinic staff compared two six-day non-holiday periods: one pre-CareMessage and one post-CareMessage. The no-show rate decreased 61% after implementing CareMessage. (18%: 160 no shows in 6 days vs. 7%: 48 no shows in 6 days)
Help patients prevent avoidable readmissions by empowering them with self-care management tools.
Collect self-reported clinical measures or symptoms/side effects to monitor patient well-being in between visits. Identify at-risk patients for targeted interventions and follow-up.
A free clinic located in the Southeastern United States used CareMessage to send diabetes patients self-management support messages over the course of 12 weeks. 32 patients were enrolled in the outreach messages and patients received two daily questions and two weekly educational messages. Finger stick blood glucose (FSBG) levels from pre-intervention were compared to the same months post-intervention.The total mean FSBG level decreased by 11.3% during the intervention.
Help patients achieve their health goals through automated text-based education programs and group messaging.
CareMessage health education programs can be utilized as a stand alone intervention or to enhance in-person care.
University of Alabama at Birmingham researchers conducted a randomized controlled trial using a 22-week CareMessage program with 21 patients with non-alcoholic fatty liver disease (NAFLD). Patients were randomized to receiving text messages through CareMessage program in one arm and no text message in the other arm. All the patients received standard of care with instructions in the clinic on healthy diet and daily exercise for weight loss. The CareMessage program was aligned with the Health Belief Model and sent patients motivating content related to nutrition, exercise and stress management along with educational messages about NAFLD. After six months, compared to standard of care, intervention group lost more weight (6.9 vs. a gain of 1.8 lbs., P=0.03) with much more decrease in ALT levels (−12.5 IU/L, P = .035).
Health Centers can align their messaging strategy with HEDIS and UDS measures.
Set up recurring reports to find patients due for recommended clinical services and schedule outgoing reminders on a pre-set schedule.
Community Care Clinic of Rowan County is a free clinic that used CareMessage to call 400 female patients between the ages of 35 and 55 years to encourage them to schedule a breast cancer screening appointment. They filled 100% of their open appointment slots in three days as a result of the voice reminders.