Hear how Stigler Health & Wellness Center, an FQHC located in Oklahoma, uses text messaging to execute its vaccine communication strategy for their underserved patients. In this session, Brooke Lattimore, Chief Operating Officer/Compliance Offer, shared how the Stigler team has continued to navigate the fluctuating nature of the COVID-19 vaccine distribution in Oklahoma, they've updated specific operational workflows to improve vaccine distribution at their health center.
The session focused on how to update operational workflows and communication strategies for improved vaccine distribution, including:
- Managing increased patient call volume by creating a waitlist for call center staff to track interested patients, and using this list for future vaccinations.
- Adjusting vaccine distribution locations/sites based on your unique patient population needs.
- Reorganizing staff roles to better execute vaccine distribution strategies at your health center.
View the presentation slides here and watch our recorded session below:
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