CareMessage and NAFC hosted a webinar featuring Mercy Clinic, a Free Clinic located in Texas. Learn how their team uses text messaging to execute its vaccine communication strategy for underserved populations. You will hear how the Mercy Clinic team has continued to navigate the fluctuating nature of the COVID-19 vaccine distribution in Texas through strategic communication.
The session focused on how to utilize various patient communication strategies and message types for improved vaccine distribution, including:
- Creating patient waitlists through text message surveys and increasing vaccine confidence by reaching patients via text messaging
- Reducing call volume through proactive text messaging to share vaccine updates, including availability
- Scheduling dose appointments and patient education on vaccine safety and symptoms
View the presentation slides here and watch our recorded session below:
To learn more about how CareMessage is helping FQHCs, Free Clinics, and other safety net providers across the country respond to COVID-19, share vaccine updates, and communicate with patients through our free COVID-19 messaging platform (CMLight), fill out the form below!